Support
Returns & refunds
If it doesn't fit into your day the way you hoped, you have 30 days to send it back.
30 days
From the delivery date, no questions about "why" required.
Unused, in original packaging
Folded flat, with all accessories and packaging it arrived in.
Full price paid
Original shipping charges (if any) aren't refunded on change-of-mind returns.
How it works
Starting a return
Email us
Send your order number to flowstep.team@gmail.com within 30 days of delivery.
Get your return authorization
We'll confirm eligibility and send return instructions and an address.
Fold it, pack it, send it
Same fold that gets it under your desk gets it back in the box.
Refund issued
Once it's received and inspected, your refund is processed to the original payment method.
Timelines
What to expect
| Step | Typical time |
|---|---|
| Return authorization | 1–2 business days after you email us |
| Transit back to us | Depends on carrier & your location |
| Inspection | 1–3 business days after we receive it |
| Refund to original payment method | 5–10 business days, depending on your bank |
Damaged or defective
If your FlowStep arrives damaged or develops a fault, email us with your order number and a photo or short video — we'll sort a replacement or refund and won't ask you to cover return shipping.
Not eligible for return
Units that show signs of use beyond light testing, are missing original packaging, or are returned after the 30-day window can't be accepted for a refund. We'll always tell you before that becomes a problem — email us if you're unsure.